FAQ

VIRTUAL REALITY

How can I cancel my booking?

Bookings are non refundable. If you must cancel your booking, please give us a call as soon as possible and we can try to reschedule your appointment.  No changes can be made within 24 hours of your booking. 

I need to change my booking!

We need as much notice as possible as we don’t want anyone to miss out on a slot and we have staff to look after. Give us a call and we will do our best to accommodate a different time.  If the slot is available, then no problem! 

What should I wear?

Our headsets are designed to be very comfortable, however we do recommend you don’t have your hair tied up high on the head or having anything intricate.  The headsets sit directly on the face so we suggest to avoid wearing makeup or keep to a minimum as it can rub off onto the headsets.

I wear glasses, will this be okay for me?

Absolutely!  The headsets are designed so that they can fit over your regular glasses. 

Do the games cause motion sickness?

Virtual Reality has come a long way and new technology is designed to eliminate motion sickness for most players.  The exception to this is the ‘Room-Scale’ games – these require players to move around using the joysticks – some people can get an uneasy feeling because there is movement for the eyes but not the body.  Please speak to our friendly game masters for any more information.

How long is the session for?

Our sessions run in 60 minute intervals.  We ask that players arrive 15 minutes before-hand so that we can get you into your game and you can get the most out of your experience.  Please note that your IN GAME time starts at the time of your booking, so if you’re running late we cannot guarantee the full 60 minutes. 

how many games can we play?

You will have 60 minutes in VR – The number of games you play will depend on the game you choose.  Each game gives an approximate play time.  

If you enter a game and decide you want to switch to something else, we can do that, but please be aware that we cannot pause the timer while you switch games.  

Are the headsets comfortable?

Our headsets are the Pico 4 Ultra Enterprise and are one of the lightest models out there.  They are designed to fit comfortably on the face and our game master will help you adjust it so that it fits well.  Please make sure you let our game master know if you are having trouble with blurriness, straps etc and we will help you out. 

ESCAPE ROOMS

Can I buy a voucher for an Escape Room?

Yes! What better gift is there than mystery and intrigue?

Give us a call so that we can organise a voucher.

What does it cost?

The prices are based per person, the more people in the room, the cheaper it is per person!

Number of PlayersCost per PlayerCost per Room
2$49$98
3$48$144
4$47$188
5$46$230
6$45$270

How can I cancel my booking?

Bookings are non refundable. If you must cancel your booking, please give us a call as soon as possible and we can try to reschedule your appointment.  No changes can be made within 24 hours of your booking. 

I need to change my booking!

We need as much notice as possible as we don’t want anyone to miss out on a slot and we have staff to look after. Give us a call and we will do our best to accommodate a different time.  If the slot is available, then no problem! 

How long does the game take?

The game itself is 60 minutes, however you should allow 90 minutes to go through waivers, story, take pictures, high five your friends, revel in your victory (or otherwise)

How old do I have to be to play?

This depends on your game. Bars & Betrayal and Tekapo’s Temple are both open for all ages.  Undead Army and Doctor’s Demons both have adult themes and images inside the rooms, however it is all in good fun!  Any children under the age of 16 not accompanied by an adult will need parental permissions to play. 

Will we be playing with other people? Strangers?

Never fear, when you book a room then it will only be for those you have booked. We won’t lock anybody else up with you.  That would be weird. 

Will the doors actually be locked?

Some are locked some aren’t, but never fear! You can always get out by yourself in the event of an emergency, anxiety etc.  We take safety very seriously and you can always leave whenever you want. 

Can I pay when I get there?

A deposit is due when you first make your booking, then the remainder is paid on your arrival.

How scary is it?

There are dark themes and some props in the room that might be confronting, however it is all in good fun and you are in no danger.

I’m claustrophobic! Will this be okay for me?

Never fear, our rooms are regular sized rooms and you can leave at any time. If you are concerned but still want to play, talk to your game master before hand or call and we are happy to show you the spaces before playing the game if you want to confirm.

What if my whole team doesn’t show up?

We only charge for the number of players who enter the room.

For example, if you booked a 5 person game and only 4 people arrive to play, then you will only be charged for 4 people.  However, if you have multiple rooms booked and the numbers decrease so that you are doing less rooms, this will incur a fee due to staffing requirements.