Please carefully read over the information below, as booking your appointment and signing this document verifies all material has been reviewed by all players participating prior to arrival of booking.

Once you have entered the escape room, the door you entered through will remain closed (not locked). Attempting to leave the room through this door is only permitted for emergencies, and will result in the immediate disqualification from game play for any other reasons. At any point for any reason during the game you can leave the room, however the time will not stop and you will not be able to access any devices etc if you wish to return to the game and no refunds will be granted. Once the clock begins you will have 60 minutes to find clues and solves puzzles to find the way out of the room or rooms. When 60 minutes is up and you have not been successful with exiting remaining doors that were locked in game play, The Way Out staff will come into the escape room and assist all players with exit at that point.

During game play in our escape room nothing needs to be broken or forced open, so have fun but please do NOT destroy the props for future gamers. Our games are about logic not strength and remember to use your brain not your brawn. Please don’t remove anything from the rooms and please LEAVE KEYS IN LOCKS once challenge has been completed. Anything that is broken or removed from the room during game play, as well as any damage that forces The Way Out to close the escape room any length of time will be charged to the group and split between all registered players for that game. It follows that any damages that don’t force a closure of the room will also be charged to the group and split between all registered players for that game regardless of intent. Please follow all written and verbal instructions our game masters provide prior to entering our room. They are there for your safety, not to trick you. Remember, SAFETY FIRST, to ensure a fun experience for all attendees. If we observe any potentially risky or unruly behaviour, we will enter the room and stop the game immediately and no refunds will be granted. If you are removed from the attraction, there will be no refund or readmission for any reason. We reserve the right to remove any patron at any time for any reason without notice or refund.

You are not permitted to use any cellular devices and/or take videos/photographs in the duration of the game. This includes and is not limited to mobile phones, tablets, laptops, calculators, smart watches, google glass etc. Doing so will hinder your experience of the game and may expose game secrets for future gamers.

You are required to arrive 15 minutes prior to your appointment.  If you arrive late you may not be able to finish your full game or you may not be allowed to enter at all. Our bookings run by appointment and due to other bookings you may not be able to finish your game.  If you arrive too late to play, you will not be reimbursed.

Refunds will not be provided under any circumstance. It is at the sole discretion of The Way Out Gladstone to supply a refund and The Way Out Gladstone reserves the right to deny a refund for any reason. Changes are permitted outside 48 hours of your scheduled appointment time. Any changes within 48 hours are not permitted. Any additional changes to your appointment, even outside of the 48 hour time period will incur a fee of $50 per each additional change.

Your deposit is non refundable. We will do our best to arrange another appointment for you if you can’t make your booking. Please give us as much notice as possible. Any changes or cancellation within 48 hours of your allotted booking may be subject to a cancellation fee of 10%.

If you are sick on the day of your booking, please give us a call as soon as possible so that we can sort out an alternative. For the health and safety of yourself, your team, our staff and our guests we encourage you to call prior to your booking if you are feeling unwell to make other arrangements. We cannot offer a refund, but we can move your appointment for you.

I as myself, or as a parent or guardian:

Give my consent and permission for The Way Out Gladstone and its related entities, representatives, officers, employees, sponsors, supporters and volunteers, the irrevocable, perpetual right to use, reproduce, adapt, broadcast, licence and disclose recordings or images of myself/my child and my name/my child’s name in any form or medium (Content) throughout the world, for a purpose in connection with the activities of The Way Out Gladstone

I Acknowledge that for the benefit of The Way Out Gladstone I waive any rights that my child, I or any person associated with myself or my child may have in connection with the use of the Content, including any right of approval, right to claim remuneration or compensation, or right to claim copyright, moral rights or any other intellectual property rights in respect to the Content; and Confirm I am authorised to give the above in respect of myself, the child and on behalf of any other parent or guardian of the child.

The Way Out Gladstone reserves the right to refuse entry to the clue room facility if the employees or staff believes that participants could create a risk of harm to themselves, other participants, employees or props.

The Way Out Gladstone, its puzzle masters, representatives, or employees will not be held liable for any injuries sustained during a game in our escape room. Because of the nature of the games, people with heart conditions, asthma, anxiety disorders, PTSD, lights/sound sensitivity or pregnant women might choose to refrain from participating at your own risk and assume all responsibility for game play.

We do have cameras in our rooms but we will not use or reproduce videos for advertising purposes without your consent. Our cameras are used for the sole purpose of the game master to observe the game and give clues as needed to help your team beat the clock and game.

You acknowledge that you have carefully read this waiver and you fully understand that it is a release of all liability and a waiver of any right you have may have on behalf of yourself and or your child to bring any legal action or assert a claim for injury or loss of any kind to The Way Out Gladstone, its puzzle masters, representatives or employees. Should any legal claims be made by you, you understand and agree that you will be responsible for all lost wages and attorney fees incurred by The Way Out Gladstone’s defence team in connection with that claim.

By entering the room, you acknowledge that it is your voluntary and informed decision to release any future lawsuits or claims that you may have against the releasees. You expressly release and forever discharge Releasees from any and all liability, claims, demands or causes of action whatsoever arising out of any damage, loss, personal injury, emotional/mental damage, or death to you/your child/ward, while participating in any of the activities offered at The Way Out Gladstone facility. This includes, without limitation, the use of electronic equipment, costumes, art work, furniture, locking mechanisms, receiving instruction, strenuous bodily movement, and any other activities in and around The Way Out Gladstone escape room facility. This release is valid and effective whether the damage, loss, or death is a result of any act or omission on the part of any Releasees or from any other cause.

By booking your appointment and entering the room you and your team acknowledge that you have read and understood the rules. You also acknowledge that you have read the room description (on the website) and understand that this is a horror themed room and contains images/scenarios that may be confronting/uncomfortable/disturbing.